Revised: Thursday 06 March 2003
Table of Contents
- 1. General Questions
- 2. Web
- 3. Mail
- 4. Domain Name
- 5. FTP
- 6. Troubleshooting
1. General Questions
- 1.1. What is the difference between
Unix accounts and Windows accounts?
- Unix provides secure and reliable environment perfect for most of
the hosting needs, but sometimes you want to take advantage of some
Windows applications such as MS Access, ASP scripting. For that you
might want to use NT.
- 1.2. How do I change my billing information?
- Go to
Billing->Billing Info menu, and click the
Billing Info button.
- 1.3. How do I change my contact information?
- Go to
Acct. Preferences->Contact Info and edit your contact
- 1.4. I forgot my Miva password, what
should I do?
- There is no way to retrieve this password, you will have to re-install
Warning: All the data in the Miva will be
lost, including Products, Orders and other settings.
- 1.5. Can I accept credit card on my
site? Will it be secure?
- Yes, H-Sphere supports secure transaction protocol, such as SSL.
- 1.6. What is SSL?
- The SSL security protocol provides data encryption, server authentication,
message integrity, and optional client authentication for a TCP/IP connection.
Because SSL is built into all major browsers and web servers, simply
installing a digital certificate turns on their SSL capabilities.
- 1.7. I lost my password, what should
- Go to the control panel site. Click on the link "forgot your password"
right under the login box, and follow the instructions.
- 1.8. What happens if I exceed my data
- Any data transfer in excess of plan threshold will be charged at the
end of the billing period.
- 1.9. Can I purchase additional disk
- Additional disk space can be purchased through H-Sphere.
- 1.10. What happens if I purchase additional
products in the middle of the month?
- Any additional resource purchases will be pro-rated accordingly. The
charge will be calculated based on the date when the resource was purchase
to the end of the billing cycle.
- 1.11. How do I open my SiteStudio?
- You need to log into your control panel first, then click the SiteStudio
- 2.1. How do I disable directory listings?
- To disable directory listing (directory Indexes):
- Log into your control panel.
- Click the Web Options link.
- In the Settings field select Disabled for the Indexes
- Click Submit.
- Click the Apply link to restart Apache with the new settings.
- 3.1. I have difficulties in retrieving mail using
Netscape. I can't log into my mail account because the account user
name now takes the form of the full e-mail address.
- Write mail server login name in the Netscape preferences with the
% character instead of the @ sign, e.g. login: username%domain.com
- 3.2. How do I pop in to pick up my virtual domain
- Virtual domain users need to use the following format for thier user
name when popping in:
Eudora might require the following syntax:
Microsoft clients may take the following syntax:
If you don't include the %virtual_domain_name, vpopmail will assume
it is either a /etc/passwd user or a vpop user in ~vpopmail/users or
configured with "default domain".
- 3.3. I can't send mail with Outlook Express. I
get a rcpthosts error.
- Before you can send email using your smtp server you need to set up
outlook express to download email from the same mail server using POP3.
When the POP3 box is checked, you can send emails within the next 15-30
- 3.4. How do I get FormMail working?
- It's a perl script. You need to add .pl as extention for CGI. You
can find it on the web options page.
4. Domain Name
- 4.1. What is a domain name?
- Domain names are the familiar, easy to remember names for computers
on the Internet (such as internic.net). They correspond to a series
of numbers (called Internet Protocol numbers) that serve as routing
addresses on the Internet. Domain names are used generally as a convenient
way of locating information and reaching others on the Internet.
- 4.2. What does "register a domain name"
- The Internet domain name system (DNS) consists of a directory, organized
hierarchically, of all the domain names and their corresponding computers
registered to particular companies and persons using the Internet. When
you register a domain name, it will be associated with the computer
on the Internet you designate during the period the registration is
- 4.3. How can I get a domain name in .com,
.net or .org?
- H-Sphere provides an easy way to register .com, .net or .org domains.
- 4.4. What is involved in registering a domain
name in .com, .net or .org?
- To register a domain name, you will be asked to provide the registrar
you select with the various contact and technical information that makes
up the registration. H-Sphere will guide you through the process, and
will make it extremely easy. H-Sphere will automatically contact the
registrar, who will then keep records of the contact information and
submit the technical information to a central directory known as the
"registry." This registry provides other computers on the Internet the
information necessary to send you e-mail or to find your web site. You
will also be required to enter a registration contract with the registrar,
which sets forth the terms under which your registration is accepted
and will be maintained.
- 4.5. Will my name and contact information
be publicly available?
- Yes. Information about who is responsible for domain names is publicly
available to allow rapid resolution of technical problems and to permit
enforcement of consumer protection, trademark, and other laws. The registrar
will make this information available to the public on a "Whois" site.
- 4.6. How long does a domain name registration
last? Can it be renewed?
- H-Sphere provides you with the ability to register and renew the domain
registrations in one-year increments, with a total registration period
limit of ten years.
- 4.7. How much does a domain name registration
- The prices vary depending on the plan you select.
- 4.8. How long does it take to register or
transfer a domain name?
- It will take you just a few minutes to register a domain, but it might
not be available on the Internet for up to 48 hours. This is due to
the fact that Internet DNS databases are updated only once a day, causing
- 4.9. Someone else has registered by company's
name as a .com domain name. What is the process for resolving my complaint?
- All ICANN-accredited registrars follow a uniform dispute resolution
policy. Under that policy, disputes over entitlement to a domain-name
registration are ordinarily resolved by court litigation between the
parties claiming rights to the registration. Once the court rules who
is entitled to the registration, the registrar will implement that ruling.
In disputes arising from registrations allegedly made abusively (such
as "cybersquatting" and cyberpiracy"), the uniform policy provides an
expedited administrative procedure to allow the dispute to be resolved
without the cost and delays often encountered in court litigation. In
these cases, you can invoke the administrative procedure by filing a
complaint with one of the dispute-resolution service providers listed
at http://www.icann.org/udrp/approved-providers.htm. For more details
on the uniform dispute resolution policy, see http://www.icann.org/udrp/udrp.htm.
- 4.10. What are the rules for registration
of .net and .org names?
- They are the same as for .com. Traditionally, however, names in .net
have been used by organizations involved in Internet infrastructure
activities and .org is frequently used by not-for-profit organizations.
- 4.11. Are .com, .net, and .org domain names
available for registration on a global basis?
- Yes. The .com, .net, and .org domains are available for registration
by Internet users across the globe. ICANN-accredited domain name registrars
are also located in various countries around the world. To view the
InterNIC list of domain name registrars by country, click here.
- 4.12. I've seen domain names ending with
two-letter combinations, like .uk. What are the rules for registering
in these domains?
- Two letter domains, such as .uk, .de and .jp (for example), are called
country code top level domains (ccTLDs) and correspond to a country,
territory, or other geographic location. The rules and policies for
registering domain names in the ccTLDs vary significantly and some are
reserved for use by citizens of the corresponding country. You should
check with the registrar offering ccTLD registration services regarding
the specific terms and conditions for registration. H-Sphere supports
hosting of such domains.
- 4.13. What is a stopgap domain?
- A stopgap domain allows to create hosting if you don`t have any domain
name. If you register with a stopgap domain, you will get a domain name
like "loginname.u1.your-base-domain". You can create your own web-site
and access it with either the IP (if the IP is dedicated) or the above
domain name. This kind of domain doesn`t have any registration records
in the DNS.
- 5.1. Anonymous FTP users don't see the content of
- Anonymous FTP users can't enter your root directory. They can enter
only the directory you dedicated for anonymous ftp users.
- 5.2. How come my virtual FTP users can browse my
- Your virtual FTP users can have access to more than one virtual FTP
directory, so you need to allow them to enter the root dir. You can
use FTP subaccounts to restrict their access to only one directory.
- 6.1. When I'm trying to connect to my
account using FTP, the system doesn't respond for some time and then
logs out with an error.
- Use FTP active mode (disable passive). It is in your computer's FTP
- 6.2. I am getting errors with FrontPage.
- Try switching it off and back on.
- 6.3. My webalizer doesn't work. What's
- One possible reason can be that you are approaching your disk quota.
Webalizer needs at least 2 MB unused disk space to function properly.
- 6.4. The online file browser shows the
zips as compressed files and offers to decompress them, but fails to
- WebShell can decompress only those files that are located inside the
/usr/local/bin directory. If it's not there, just create a link.
- 6.5. I get "Failed to add new resource
over the hard credit" message when I'm trying to create a new resource.
- This means you have reached your Credit Limit. For example, you've
used all your money on your balance if you pay by check, or your credit
card expired/was broken and failed to be charged. In this case you'll
still be able to run your hosting account (with recurrent and extra
usage payment accrued), but you won't be able to create any new resource
(neither paid nor free).
- 6.6. ASP is not working, however the
button next to this resource on the Domain Web Service page is set to
- Check if the *.asp files are not included into SSI section. It's a
common mistake. If you set the *.asp files to be lauched via SSI library,
set ASP to OFF, delete the *.asp extension from SSI list and then set
ASP to ON again.
- 6.7. My SiteStudio doesn't work correctly.
- Check with SiteStudio FAQ.